I had ordered a sectional sofa from this company a few years ago and really loved the couch. I had ordered it through a furniture company out of Stockton, CA who worked with them as a sub contractor. The furniture company made sure that the product was as promised and was responsible. I since then moved to the East coast and decided I would like to order a second sectional to fit in my new home. I called and spoke to Ryan and his miserable and terribly rude sales person/asst Eva. I had all of my original paperwork from the first purchase and it was explained that I wanted the same style, same grade cushions etc...He assured me they could take care of the order but I would have to find shipping to get it to me. I spent tons of hours and finally found a shipping company to pick up and deliver the couch (which almost cost me more than the couch.) I received the couch and it was not as promised, even though Eva assured me she had checked it over before it left and everything was correct. I paid for the higher grade cushions and ended up with very low quality, soft sinking cushions that did not retain their shape. When you sat, you sank all the way down to the frame. Just awful. I contacted Ryan and Eva to see what could be done to switch the cushions for the ones I had ordered and paid for. Ryan told me I needed to bring ALL of my cushions back to him to be inspected and then he'd see what he thought should be done. He said this knowing full well that I was now 3000 miles away and couldn't do this. I offered to send one and he said I needed to bring all. And with no guarantee that he would even fix the problem. I said I have my first couch here and I can clearly compare the difference in the fill and the second couch is way below quality--he said bring the cushions or I was out of luck. I stressed to him that I was buying a SECOND sofa from him and had spent thousands with his company--didn't he think he should replace the cushions as part of good customer service. He said, bring the cushions to him to be inspected. This is the simplified version of my MANY conversations with him and Eva. This went on forever as they never returned my calls, emails, etc... I had to hound them in order to get any response and then they still NEVER made any effort to rectify the problem. So here I sit on these miserable cushions that I paid thousands of dollars for and know that there is nothing I can do because of distance. I should never have purchased the second couch from them but they had assured me they would inspect it before it was sent and all I would need to do is find the shipping. Clearly, they didn't follow thru and they took no ownership for their mistake. Besides that--they were incredibly rude and difficult to work with. Quality is hit or miss and customer service is non-existent--I would BEWARE!
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