I worked with Shannon Merkel. We did most of the negotiation via email as I live nearly 800 miles away from the Olathe dealership. During the course of this purchase I talked with 6 different Toyota dealerships/salespersons. Shannon was easily the most knowledgeable and personable of the group. She listened to what I was looking for, responsive, and informative. Negotiation with Shannon was fair and straightforward. My family (father, uncles, grandfather) have all bought vehicles from Olathe Toyota even though most of us live a considerable distance from Olathe. A large part of that choice was working with Shannon.
more