While I like the idea of buying used but still in good shape clothes for my kids, I've had two very negative experiences on two separate occasion, years apart.
Most recently, I was shopping for a Halloween costume for my daughter. I found a Dorothy (Wizard of Oz) costume and knew she would love it. I couldn't get it that day, but the next day I called (on my way out of town) and asked if they still had it. She found it right away and I asked if I could pay for it over the phone using my credit card and I would be in when I got back in town. She wouldn't let me pay that way but said she would hold it til I could get in on Monday morning. I got in as soon as they opened and it mysteriously disappeared. She told me she could remember talking to me on the phone and said she hung it ""right her"" pointing. Well needless to say, no costume and a very disappointed daughter.
The first time I was looking for a double stroller after my second baby was born. I went in @ 7:30 on a weekday night (they close at 8:00) As I walked into the store, the sales associates told me the computers were down so they weren't able to do any transactions. I spotted a double stroller I liked and asked if they could do a transaction without the computer (the old fashioned way) and was told they didn't have one of those slider things. So I asked if they would hold the stroller for me until the next morning, she said she would since it was the stores problem with the computers and wrote a note to the manager and also put my name and phone number on it. I went in the next morning, and asked for the stroller, and was told ""it was put back out on the floor, as we don't hold merchandise"" I told the manager it was their computers that were down and that was why it wasn't purchased the previous night. ""It doesn't matter, we don't hold merchandise."" Wow! What a way to keep your customers happy. Not how I'd run a business. I just want to say the young girl a night was helpful, writing the note, taking my name and number but WTF is wrong with the day time staff here??? Can't they read? So much for customer service.
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