i have NEVER had so many issues with a bank ever. i got a loan for my car with this bank and the first week after i got approved for the loan i got a phone call from the bank asking for so much personal information that i have never even heard of a bank asking for and it was a pain to have to find all this information. Then during the holidays they have a thing where you can skip your December payment to have extra cash for the holidays which i thought was pretty cool. well i faxed over the signed paperwork and was happy to have the extra cash for the holidays. well a couple of days after christmas i get a phone call from balboa saying that they lost my paperwork and because it was past the deadline i needed to make my payment immediatley and by then my January payment was due so they were looking for two payments right after christmas. i was so upset at how they made it my fault that they lost my paperwork. after talking to the rudest loan officer i asked to speak to a manager, bad idea, he was even worse. their excuse was that it is there policy that any paperwork that isn't filed by the deadline it is not aloud to be filed in which the offer was now not valid and there was no way they can help me even though they were the ones who lost my paperwork and said that if the payment wasn't turned in immediatly there would be a late payment.i was so upset at the lack of customer service. so now almost a year later i have decided to sell my car to my brother. excited to finally not have to deal with these people. well i call the bank to get a copy of the title or a letter of guarantee and the lady on the phone tells me that i shouldn't be the one calling for that information that new bank needs to call them. so my brother has his bank call to get the information they need to complete the loan and the idiots at balboa refuse to give them information saying they don't need it, so my brothers bank gets fed up and expires his loan in which i cant sell my car now. i will NEVER recommend this bank to anyone. god forbid you make a car payment late they will harass you all day. they just are horrible people and i will not buy a car before i get a loan with them!!!!!!!!
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