I see here that people have written nasty reviews of the service at Bartels Harley Davidson. I?m sure these people feel they had a bad experience there and were compelled to write to vent their dissatisfaction. Who can blame them? The truth is that for every one of them, there are a thousand happy people who got what they expected and went on their way only to come back again and again. I am one of these people. For twelve years now since I have been in California I have bought my Harleys and had them serviced at Bartels. Being a life long biker riding Harleys for thirty five years and having many friends in the local motorcycle world, my options to go a dozen other places are there for me. I don?t need them. I have a one stop place that is more than dependable. Bartels sales and service has always given me a feeling of family. As I go there frequently for bike service and many of the social and charity events they sponsor each year I have become friends with a large portion of their clientele. There are a lot of happy satisfied people in that group. Typically dissatisfaction comes from people with unrealistic expectations. I?m sorry that these disappointed people find it necessary to trash my friends. Perhaps they should try a little introspection. I have never seen anyone at Bartels come to work with a bad attitude to the customers. One thing I do know is, if you do happen to have a misunderstanding at Bartels, the owners and managers will do everything they can to be fair in making it right.
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