I got a gift certificate for the spa and they were having a special at the time. Book a europen facial and get a free microbrasion. So I book the europen facial and when i get there the beautician suggested i get the the deep cleansing instead. Forgetting about the free microabrasion i said fine "whatever you think best" After finishing I went to the front desk to make the appointment for the micro and was told that sorry that is only valid with the european facial. I explained that the Beautician changed the appointment and was basically told too bad. I went for a followup facial last week and the experience I had was so unbelieveable. My first appointment I was told to take off my clothes and was given a gown to wear. I was given a foot massage and a neck massage and when i left I was glowing and relaxed. On the followup visit i arrived at my appointment at 2:35 the appointment was set for 2:40 the beautician cam and got me from the witing room (which was non-existent they had no waiting area) at 3:10 at which point she rushed me into the room. Fully clothes with my shoes on I was told to lay down. NO massage no pampering. Then she threw some cream on my face put the steam machine on and left for 20 minutes. came back wiped my face with a towel. Did about 5 minutes of extractions. Then put more cream on my face and left for 15 minutes. came back wiped my face and said your done. . I think that it is very dishonest to take money from someone and not provide the expected service. I have to say after the first vist even with the dishonoring of the microabrasion I was still a fan. But after the second treatment I will never go back or reccomend this place to anyone.
more