I don't want to get too much into my experience because it was so frustrating that it will just get me upset and on a long rant about how this company is far from professional and is a complete rip-off. Like other reviews they quoted me a fair price at first even without ever coming to inspect how much we had to move and what tools/men/trucks they would need. We like others had to end up paying almost double the cost of the estimate and our electronics were held "hostage" at the end of the job and were told if we didn't pay then the rest of our belongings they kept back on the truck were theirs if we didn't pay. The workers seemed like decent people but they definitely could have got the job done a lot quicker then they did. One of the workers spent most of his time on his cell phone and even told me and my wife that he is disabled and isn't even supposed to be working since he collects a disability check every month, and then he had to leave the job 4 hours early and Crossroads still wanted to charge us for 3 men and just subtract the travel time which was only 30 minutes when we only lived 2 miles down the street from the actual company and were moving only 3-4 miles down the street. They also showed up with a small 10 foot truck when we agreed on a 27 foot truck and ended up having to take 2 trips, which is what boggled me even more when they tried to make it seem like they were doing me a favor by taking off 30 minutes of travel time but they still had to charge me for the travel time on the extra trip. Not only that, they broke a few things, but they didn't pack the truck right and some packed liquids ended up spilling all over our clothes and couches. The driver told us they could do nothing about it because we signed the papers saying anything packed by owners that is broken is our fault, which it wasn't our packing, it was their lousy loading. I felt bad for the driver who at the end tried to make the situation right but he couldn't get in touch with the owner who was there but would only relay messages through the assistant who might I add has no clue what she is doing at all.....I ended up paying the bill just to get the whole ordeal over with. I also might add that I work for homeland security and the fact that the mover told me that he's working when he's collecting a military disability check and isn't supposed to be working and then leaves early, well, it really eats me up. The movers also had 2 wheel dollies for boxes on the truck, which they never used, and I got very upset when seeing 2 men take boxes that weighed maybe 2 pounds in one hand from our 3rd floor apartment all the way to the truck all day, my wife could have done that and we even told them to just grab the large furniture. I'm still debating on whether to turn this company in, which I'm sure I will after reading the other corrupt actions of this "company" and I feel sorry for other people who have been ripped off and screwed over by this poorly ran business. The owner either has no clue at all what he is doing, or he simply just doesn't give a care. I would go ahead and suggest to anyone actually reading reviews and searching for the best moving company to PLEASE stray away from Crossroads. I also wanted to add I'm a Christian and I'm all about forgiveness and second chances and having faith in people, but what was displayed and what I saw from this operation, well, it's just garbage and I encourage anyone who does end up using Crossroads to please stand up to these people and don't let them pull their non-sense on you and try to rip you off because they seem like the type of business who will take full advantage of someone who doesn't know any better and get them for everything they can.
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