I made a large group reservation several weeks in advance for my sister's bachelorette party. The gentleman on the phone was very nice. However, I received a message 2 days before the event, saying that my reservation was cancelled because they had a buyout for the upstairs portion where we were going to be seated. I called to find out if they could accommodate us downstairs and the lady said that the downstairs tables were already reserved. She was very friendly and so I nicely told her that I thought it was pretty unprofessional to cancel a large reservation 2 days before. She agreed. This has NEVER happened to me before and this level of unprofessionalism will definitely lead to failure!
Pros: didn't have a chance to find out any pros
Cons: unprofessional
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