I made an overnight reservation for my dog on 1/15/10. I dropped him off at 6 PM and picked him up the next day at noon. The incompetent staff didn't log in his pick up until after 7 PM resulting in me being charged an additional $45 for ""daycare."" I called, was told I would be given a refund as well as a free day of daycare for my trouble.
On 1/20, I brought my dog in for his day of daycare. When I picked him up, I noticed a card attached to his leash. I asked what it was. The employee told me it was his membership card and all the members got one. I said ""Neat, I've never seen one before!"" She said ""You didn't get one?"" I told her no, wished her a good evening and left. Knowing that I'd never even seen this ""card"" before, she proceeded to charge me an additional 8.71 for a replacement card.
I have called, emailed numerous times for my refund. I have no asked that they not only refund my overcharges, but the ridiculous ""membership"" fee as well. I have been denied this request. I am filing a complaint with the BBB and will make sure that everyone in my neighborhood with a dog stays far far away unless they don't really care about their money.
Pros: location
Cons: charging whatever they want, whenever they want
more