If I could select less than 1 star I would.
They treat me, a home owner in the association they represent, like a criminal or like they are a collection agency and I have nor been paying my bills, or like I'm inconveniencing them. This is what we (WHAT I) pay for! They need to understand they work for me!! I am an owner in the association making me part of it. They are NOT there to govern and dictate they are there to help manage. They don't appear to understand this and run their business like it's a second job for someone. Like it's run out of some lady's basement 2 days a week. The web site (ptouch. net) it so generic and ugly it looks like it was done in something like MS Word. My little nephew has enough skills to do a better job than that. This should be one clue as to the competency and professionalism you will get from Personal Touch Management. This is my first experience with an association but in the 8+ years I have never had anything positive come from them. It feels to me like they just want to get paid and not do any work, or at least put forth the littlest amount they have to. Many of my friends live in areas that have an association and of course they all have negative things to say about them. This is just part of the association woes. But none have really been as bad as this company. However they have been a bit more professional and had a better run operation. They at least have an idea who the residents are and the board is more in charge. With Personal Touch they are just....
Unprofessional.
I would whole hardheartedly agree with the previous. DO NOT use personal Touch Management as your association management agency.
Cons: Unprofessional
more