This is the worst service I have ever had. They refused to let me pay my bill because I have a room mate and the bill is under his name. I had his social and the account nubmer but they refused to let me pay because I was not the Account holder because they wanted to ""Protect there customer"" how in the hell is that protecting the customer if they don't have power in their house. I must have called 10 times and even got hung up on. they refuse to let you talk with someone in charge. I wish i could puch every single one of the customer service reps in the face! Screw Austin Energy I hope yall do go bankrupt!!!!
Pros: Most shity service ever
Cons: Everything with Austin Energy is a Con
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