The clerk made a racial comment after hanging up with a customer while I was in the store. $60 to replace two 10x12 panes of glass in a metal frame. I specifically asked the older gentleman at the counter to silicone the glass in then glaze the window (standard practice). When a picked up the glass there did not appear to be any silicone, and the only thing holding the panes in place was the glazing which remains soft for about a month. Ended up making a mess caulking it myself as the panes shifted on me with the slightest pressure. These guys are hacks.
Pros: Prices only slightly inflated (have had worse estimates)
Cons: Service, quality-professionalism
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