We went there twice for appointments because the first time the lady just drew up a design and put details in. However, the first time--we were greeted and then ignored for 30 minutes past our appointment TIME! I was furious! The second time I called two weeks in advance and guess what?! I talked to the manager in fact and when we got there---again nobody noticed we were standing by the small entry door (St. Paul location) and just looked at...finally someone came up and asked can we help you. I replied yes, please we have an appointment at 12:00. They couldn't FIND us in their appointment book!!! I was extremely mad because this happened to us before. I was mad because I made sure that the man put us down such my trust level with them was already in the mud.
Our wedding is coming up and I hope that they do what they say. However, I really wish we would have gone to Muddy Paws or somewhere else where hospitality is considered important--treating their customers with respect is thought about---here--it seems like they tend to overbook and ARE extremely unorganized. It beats me why they are voted the best in magazines! I will for sure talk about this to other couples and steer them away from this awful place! This is said because I know they do make cakes well--they are quite tasty but to me--running a business is also how you treat your customers...they NEED to work on that! The worst experience ever! I was and still am furious. Now I feel I have to babysit these people and call and make sure before my wedding date that we are-in their unorganized pitiful system and that everything is set and they do know the TIME that they are suppose to come?? GRRR!
Pros: I am hoping our cake turns out for our wedding...
Cons: Very unprofessional and extremely unorganized!
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