I arrived for my facial appt 10 min early b/c i fugured I would have to fill out a form (which i didn't) and they told me just to have a seat b/c I was early. My appt was supposed to start at 11:30 and my esthetician did not come get me until after 12:00!! I almost walked out and nothing was said to me during my wait. So she came and got me and did not apologize or give me a reason for her being late and doesn't even introduce herself. I'm assuming that the girl's name is Corrine because she had business cards in her room but I dont know for sure. She tells me to get undressed and she'll be back once the steamer turns on (ok.....?) 15 MINS LATER she comes in and starts asking me about my Christmas asks me NOTHING about my skin/allergies/regime.... NOTHING. \r
She just starts putting stuff on my face and is going at rapid speed (because she is probably running behind). She doesn't look at my skin or do any extractions and does a quick massage. Then she slaps a mask on me and puts on these eye pads with this stuff on it. Then she LEAVES ME ALONE AGAIN for about 10-15 mins meanwhile the stuff on the eye pad gets into my eye and my eye is burning and watering. On top of that I can hear every conversation going on in the break room across the hall.....so much for relaxation.\r
She comes back and I tell her about my eye she says nothing. She wipes it off and says ""is that ok?"" and then takes off the mask and finishes. \r
When i came out I wanted to speak to a manger or owner and of course he wasnt there so they said he would call me. I don't hear anything from him after 5 days so i call myself and I spoke to the owner. \r
He basically told me that she's not normally like that and he didnt understand why she was late but didn't offer to compensate me. So I told him I deserved a refund and he said he would have to talk to the esthetician and get back to me. Its been 3 weeks and no word.\r
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This was by far the WORST spa experience I have ever had! Do not waste your time or money on this place go to a REAL spa where the service providers are actually professional.
Cons: too many
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