BIG DISAPPOINTMENT!!!? - ? - 2009-12-29
First time to eat at Sambuca's, decor was nice, food was fine, service was worse than anything I have had in Nashville ever! Was my 50th birthday, special evening.
First; our 8pm Thursday night table reservation was not ready. We were sent to the bar, took forever to flag down a waitress to get a drink. 25 minutes later our reserved table was finally ready.
Our waiter was VERY unpleasant! He managed to break the cork off in our 20+ year old bottle of wine we brought, and then removed the bottle from the table to decanter it. Bringing us back only the decater, no bottle. Not sure we got our own wine!!
Food was fine, good thing...waiter never checked to see if the steak was cooked correctly, or all was satifactory. We had to pour our own wine, and our drinks were empty, no refills. When we had finished our food, wine and drinks and pushed our plates away the waiter finally arrived with the check! (Did he have some place else to go?!) We had to ask for another round of drinks, and Dessert! He asked what I wanted...without showing us the options. Our drinks and Dessert arrived with the check. We were told if we needed anything else to let him know. We waited another 15 minutes at the table for another round of drinks that NEVER came! So we moved to the bar to get a drink before our driver arrived. Flagged down a waitress, ordered and it took her another 16 minutes to deliver the over-priced drinks!! Our driver had arrived by that time! The whole experience was bad, from start to end.
It took two days for the manager to return our call about the experience...when he did he was less than apologetic! Stated he would send ""something"" in the mail for our disatisfaction, however, it has now been 12 days and nothing has arrived. Reflects the overall attitude of the staff. Will never return or recommend to anyone!
Take your money elswhere...there are too many really great restaurants in Nashville now to choose from!!!
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Cons: OVER PRICED and POOR, POOR SERVICE
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