I sent my daughter's laptop in for a power jack repair. They did not contact me when they received the laptop as promised. Two days after they recevied it, I finally got a hold of them, and they told me they would put a technician on it right away and call me back. They never called back. Two days later, I finally got a hold of them and they said they would update the status within an hour.
Cons: Took three weeks, rarely answers phone
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