My husband and I used to love this restaurant but our two most recent encounters have proven the the owner to be very shady. A few months ago, we were overcharged. We noticed, the owner (our server) only wrote the menu items on the ticket, but not the prices. Then, a total plus the tax was written on the bottom. When we added it up, sure enough, the total was a few dollars over what it should've been. When we brought it to her attention, she wasn't surprised at all and changed it for us. We wrote it off as a mistake and went back tonight. This time, we had to wait a few minutes for a table. They sat another couple that walked in after us before us because the open table couldn't accomodate our toddler. After about 10-15 minutes of waiting, another couple with a baby came in. We were both sat at the same time next to each other. We promptly placed our ""buy one get one coupon"" on our table so the server could pick it up when she took our order. After about 15 minutes, we had still not been greeted. The couple that was sat at the same time as us (but who arrived after us) had their order taken after about five minutes. Finally, I asked the owner if we were going to be helped. She claimed that she was just about to and hadn't before because she didn't know if we were ready (well, she never asked....) At this point, I believed, she realized she messed up because she did attempt to make sure she brought out my salad and some more chips right away. At the end of the meal, we were delivered the bill, which once again was handwritten and did not reflect the prices of the meals but it was totaled at the bottom. As she handed it to us she claimed that she thought she made a mistake, took it away, and promptly brought it back with nothing changed. We totaled it up, and once again, it was about $2.00 off (trust me, I'm not hurting for money, but that $2 extra can go in my son's piggy bank, AND it's the principle of the thing especially since this had happened before). When we informed her we thought that our bill was incorrect, once again, she didn't seem surprised. She took the bill, then brought it back to us claiming that although our coupon was a $10.00 value, she only took off $8.95 because that is all they take off when a pizza is ordered as an entree. I informed her that our coupon had been sitting on the table the ENTIRE visit and we should've been informed of this when we ordered. She argued that she had taken good care of us. When she said this, I informed her that the couple that arrived after us was done eating and were paying by the time we ate our meal, she said that this was because my husband had ordered a thick crust pizza. I argued that it was because we weren't waited on until 15 minutes after the other couple. We also should have been informed that the pizza would take extra time to cook and I guarantee you my husband would have opted against it, as we were STARVING. I also explained to her that this was the second time in a row that we had had issues with our bill.Because of all of these things, you would think that the $2 would be a small price for her to pay to keep paying customers and anyone else the may share their experience with. Anyway, long story short, SHE REFUSED to take off the $2.00. (I mean seriously, you are willing to lose good customers over $2.00?? Like I said, it's not that I can't afford it, I just assumed that as a good business woman she would take care of her customers after a bad experience). Anyway, I said that she could take it out of her tip then. I left only the exact total ( I NEVER DO THIS, as I waited tables for years while going through college and I KNOW how it is!). Anyway, we informed her, we would never be back although we had truly enjoyed dining at the restaurant in the past. I also informed her that we would inform others of our poor experience, so....here ya go. If you end up going anyway..CHECK TO MAKE SURE YOUR BILL IS CORRECT!!
Pros: good food
Cons: Poor customer service
more