I had an appointment for a HVAC person from Thompson to visit my home. They were late, but when I looked outside my windows, I saw a Thompson truck parked just outside my next door neighbor's house. Since it was 45 minutes after our meet time, I assumed he might be mistaking the houses. I came up to the window and asked him if he was looking for my address. He sarcastically laughed at me and said ""Yeah! I am just sitting out here hiding. Just wasting time. No, I am not coming to your house. Do you need a plumber?!""
Evidently, they do all kinds of maintenance work- plumbing, HVAC, electric... and one of my neighbors used them the same day.
Since we both use them, I asked his opinion and my neighbor told me it was the last time he was using them. Actually, I agree. This was a very bad interaction. I am not impressed. It was also 30% more than other companies.
Cons: rude employees, VERY expensive!!!, late
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