KimB, I had almost the same type of delay as you - called ahead in the morning to check how long it'd take - once I got there I was told it'll take about double the time (3 hours instead of 1.5)...I shut my mouth and figured there's nothing I could do. About 4 hour later, I walked over to check and the guy says ""yeah it's coming 15 mins!!!"" and I waited like a fool for another 45 min. I've tried to go in for oil changes in the past and was told they're too fulll - bottom line they DO NOT WANT YOUR BUSINESS so don't bother giving it to them. I will never go here again.
Cons: EVERYTHING
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