I?ve spent better than $5,000 at Pro Photo Supply over the past 18 months on professional gear. The other day I went in to purchase something, and at the end of the transaction, I realized I am just wasting my time trying to shop locally and give this business my business. They are smug, rude, dismissive, and seem to think that because they are the only real professional photo action in town, they can treat customers any way they wish. And, this isn?t the first time I?ve walked away from this place frustrated. I?ve put up with their ridiculous attitude and lack of product knowledge in several cases, in order not to have to wait sometimes for a product to ship from an online company. But, these guys just don?t get it, and they just don?t care. Here we are in a recession, yet people are willing to go to Pro Photo and spend their money ? even when products are always cheaper online. I used to tell myself that buying locally ensured better service in the event of a return or repair. Not so. You get no better service form Pro Photo than any of the major online stores. If you must visit a retailer ? drive to Seattle and visit GLAZERS CAMERA and if you don?t mind spending less and shopping online, visit ADORAMA and even better, B&H PHOTO. I?m so done with Pro Photo Supply. I?ll wait for online deliveries or drive to Seattle before I'll ever visit them again. So now, they have one less customer to have to go out of their way to help.
Pros: Not much to offer here
Cons: Seriously could care less about having customers
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