We signed up for a $29.99 introductory offer. It was increased to $39.99 as planned. However, before we knew it our monthly rate increased to $54.95!!!! Customer service was rude when we questioned them and could not explain the costs for their services. We switched to Verizon DSL at 19.99/mo and are happy. We are moderate internet users. We do email, Skype, online shopping and distance education.
Pros: Reliable service
Cons: Customer service and constant price increases
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