I had problems with my heater and called them. They sent out a guy who was new to heating and didnt really know what the problem was. He recommended something like $600 in repairs to the duct system. I called them back and said I dont think that is the problem and if they could guarantee those repairs would fix the problem. They said they would come back out again, this time Bud Matthews came too. It took them awhile, but they came up with another problem to be fixed, it would be another $300. Bud Matthews told me there was no charge since this was a training session for the guy. Later on, he began to have an attitude with me and my wife because I had the audacity to ask if they could guarantee that the $1000 in repairs would fix the problem. Bud Matthews said they would call back later with the final, itemized estimate.
Pros: Willing to make money
Cons: Lack of Knowledge, Owner is Verbally Abusive
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