Jerome's is a few blocks from where I work at Harris/RF. Heard about them from a co-worker. Pay more for parts than if I shopped around and used discount stores but I feel it's worth it for the relationship. Labor is less costly than dealers I believe. They can usually take me to work early in the AM as part of driving the vehicle to observe the problem. Have taken my car, van, daughter's car, mother's car, and mother-in-law's van there over the past two years. So they listen to my explanations when I have a car problem and they provide options where possible. Almost always get the car into the shop the next day if needed and have even gotten it in the same day. Haven't had any problems with their repairs that I can recall. They are very helpful and accomodating when I have questioned the results to explain what was done, what the options were, and why they did what they did. Small shop with two mechanics and a supervisor. Regularly interact with all three. Open and trusted relationship.
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