I've been to Sandalwood about 3 or 4 times. Initially I went because it was close to my house and fairly priced. I was greeted warmly and offered tea and a magazine while I waited, and soft music was playing. WAIT I sure did, though... they began my appointment 40 minutes late, and for that whole time I got to listen to the receptionist dealing with angry people on the phone and in person. My massage was very nice and relaxing. HOWEVER, after I dressed, left my massage room, paid and then checked my phone for messages as I was getting into my car... I saw the time on the clock. I had paid for a 1 hr massage and was only massaged for 45 minutes! I was disappointed, but I chalked it up to a bad day there and my mistake for not noticing sooner and speaking up. I went back a second time for the same reasons- location and price. However, the second time THE SAME THING HAPPENED... 40-45 minute massage when I was paying for an hour, and I did not begin on time either. I learned the trick... because they are always behind and starting appointments late, they skim a few minutes off your services here and there to try to get caught up or prevent a major delay in their day. SORRY- NOT ON MY DIME. I spoke to the receptionist, but no manager was available. A manager was supposed to call me at home, but never did. The next day the receptionist (who was very nice) called on her behalf to give me a free 1 hour massage for the trouble. I honestly don't know why I went back AGAIN, this time for a massage and facial, but I wasn't even pleased with the treatments at that point. It seems nice to pay $40-50 for something that is normally much more elsewhere, but when you leave feeling like you LOST money because the service wasn't good, it's not worth the savings. This place is fine for a quick massage when your a bit tense and stressed, but I wouldn't book any pre-wedding/holiday/party events here.
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