I was looking for a new place to have my hair cut and highlights. I found this salon on the internet. I read the reviews and everyone seemed to be happy. I decided to call and speak with the receptionist. I told her that I would like to schedule an appointment for a haircut and told her that price was important, but not the most important. I told her that I wanted someone very good. She said the person she put me with was the trainer in this salon. I said ok because you would assume that she would be the best. I went in for my haircut and she was a very good sales person. She said you should go ahead and do your highlights because it will make your cut flow. I said ok. After the color she said you really need to get a deep conditioning. I also agreed because I assumed she knew what she was talking about. When she got finished with me I was so upset because the haircut was horrible and I had worked so hard to get the layers grown out. The color was no where near what I had asked for. I paid $215.00 plus a $20.00 tip to get my hair destroyed. After my co-workers saw it and said it looked so bad I called and made an appointment to go back in to have it re-done by another person. When the person was re-cutting my hair she could not believe how uneven my hair was and even made the statement that some people complain for no reason, but I have no idea what she was trying to do when she cut your hair. She told me it was so gapped in the back that she could not get it to blend with this visit and I would need to come back for her to get it to blend. I called to go back to get it cut again and again when I returned she said I needed to do my highlights. I said ok. She did not even get my permission to do the deep conditioning. When she cut my hair she said it does not blend properly, but it looked better than before. She said it would probably take 1 more cut. I said ok. When I checked out I had another $200.00 charge. I asked her you mean I have to pay for this haircut even though this salon messed it up and she said yes. She said maybe I can give you a good conditioning next time. As of today my hair is still not cut proper, the color is faded and my hair is very greasy from all this conditioning they recommended. It has been just a few weeks and I am on my way back to the salon I went to before to get it redone to satisfaction and at a competitive price. I feel their service is very over priced and would never return or recommend them.
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