Wow, Geek Squad is the biggest joke on the planet. Turned in my laptop on August 20, they had to send it away to get repaired and get parts that I can buy in the store. Everytime I called to check up on it they had my incorrect phone number. It had been over a month when I got a hold of the Geeks and they told me that it would be probably two more weeks. I called today (9/27) and they told me that the laptop was at the store and had been for a week...before the last time i had called! Turns out they can't update customer info while they are working on a product so they never got my correct phone number. Apparently they had been calling the number I had corrected 5 times trying to get a hold of me. I had gotten email updates for the first two weeks and then nothing when it was repaired. The Geek Squad sucks.
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