Kragen Auto Parts overall is a great place when u need parts for your vehicle. And the Union City store is no exception. The Staff is helpful and knowledgeable. Or at the least they can tell u which aisle to find the parts you are looking for. With one exception and probably one that should make anyone reconsider when spending their hard-earned dollars at this particular store, the Manager is not Customer Service Oriented and does not make any attempt whatsoever to encourage future visits. \r
My personal experience involved the purchase of an Auto repair Manual. Not sure what to buy and as I viewed the various Manuals (Half of which were no longer Shrink-wrapped), I came across what I thought was the one I needed. When I inquired if I could break the shrink-wrap and look inside, the manager said No, and once the wrap is broken it is a Non-returnable item. When I voiced my concern and stated that I would do so in front of Her, She again said No. When I pointed out that well over
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