I had lost my dog and while looking for him at TLAC had rescued a kitty that was being dropped off. I happened upon Brykerwood only because my my regular vet was closed.
It seems as if they have taken the criticism of the front desk staff to heart, because they were wonderful when I came in. And the doctor, Allison (I think) was absolutely fantastic. She was compassionate and competent. They also gave me a discount because I had rescued the cat from TLAC. The kitty tested positive for feline leukemia, so right now they are trying to find a place where he can go.
Coincidentally, I found my dog when I went back to TLAC, and he had been hitt by a car. I took him straight to Brykerwood, where the doctor looked at him and took x-rays. Again she was super kind and compassionate, and knowledgeable. When the x-ray showed he had a broken vertebrate, she got on the phone right away with the emergency specialty clinic for him to be transferred there. They loaded him up on a doggy stretcher and put him in my car.
It was a terrifying experience for me to have to put my faith in a place I had never been to, and they put me at ease. They are compassionate, friendly, competent-- I cannot praise this place more highly.
Pros: compassionate care, staff, location
Cons: wait time
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