We love Dr. Fennel! She explains everything, is EXTREMELY friendly, and doesn't make you feel rushed (even on the busy days). We were very impressd with her and her staff for the first visit, so brought our puppy back for the weekly treatments. Unfortunately, due to an unattentive technician, our second visit did not go so well. Our 4 mos old puppy was there all day and was given NO food! We gave them food in the morning when we dropped her off at 0800, but the technician we spoke with apparently told the other staff that we did not bring in any food. Not sure why they wouldn't feed our puppy something they had at the clinic even if we hadn't given them anything rather than let him starve on an already stressful day. The technician we spoke to in the morning did not come out to apologize. We almost went someplace else, but REALLY liked Dr Fennel so we gave them one more chance. We have been extremely pleased with every visit since that Mar 09 visit. We now have 2 dogs that we bring to
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