After being with this company for over 20 years, the changes are unbelievable. For the first time last year I signed a contract for $4.699 a gallon fixed rate. That should have been my first clue that something wasn't right. I've had contracts with a capped price, but never a fixed price. Suddenly, a month later, the oil prices tumble to below $3 and then continued to decrease. General did not offer to lower the contract price and after my budget was up having paid $5170, they billed me an additonal $431. On top of that, after sending them a letter telling them I did not want to renew my contract and would only pay for the additional 65.2 gal. left on my contract, they filled my tank with 189.2 gal. and billed me at the contract rate for the entire amount. When I called, the man I spoke with was belligerent, nasty and very unprofessional.He said that the additional 124 gal. would be charged at the current rate. Let's see if I get a new bill to that effect. In short, I'm done with this company forever. I wouldn't recommend them to my worst enemy.
Pros: Nothing
Cons: greedy, unethical, unprofessional
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