Beware…. I went in for a touchup of my blond roots/blond highlights and ended up with a dark putty grey-brown base with white highlights, sprinkled with orange splotches. The stylist didn’t follow my request to avoid fine “micro” highlights, so it all blended together to appear all grey and dull. I had spent 30 mins showing a picture and a hair color sample to thoroughly discuss results beforehand. Color choice was wrong, color was left on too long, and colors were mixed from multiple poor techniques. Had to have it redone at another salon who provided intense damage repair. It will take another 2 appts before it can hopefully all be corrected because of the propensity for severe damage. Mgmt refused to do anything to make amends for this costly damage both in time and money – wouldn’t even absorb the charges! (I should have listened to the clue early in my appt when the City Looks stylist told me, “There were salon difficulties because the mgr/owner isn’t a stylist by trade, therefore doesn’t know technique.”) Geeze....overall a very bad experience.
Cons: Lack of technical knowlege by staff & mgmt will not help
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