Per store manager's recommendation we purchased a mattress that would be a good choice for my ailing mother who is suffering from Arthritis. After a few days, we called back to have it exchanged for a firmer mattress. We visited the store again, picked a firmer mattress (again with manager's help) and paid the restocking fee and extra charge for an upgrade. After several failed attempts to deliver the correct item, I finally got frustrated and I demanded to return the item for full refund. They offered a $250 refund to keep me happy. For the fourth time, they arrived to exchange the mattress with a little surprise. They inspected the purchased mattress with flash light and kept it under the sunlight and found a stain on it, thus void the exchange policy. We were told they could not take the mattress back because it is stained. Now, it is obvious to me that Sit n Sleep sells used mattresses. This explains why they pick up the old mattress for free. They take the old mattresses to their shop, clean them, and sell them to customers again. The stain they showed was not visible to me the first day they delivered. Obviously, it's an older stain that's not visible to anyone unless you keep it under the sunlight. My experience with Sit n sleep was terrifying. Customer service was horrible, drivers who inspected the mattress were rude and did not give me their information. I had to snap a few pictures from me on their way out since they refused to give me their information. I urge everyone to stay away from Sit n Sleep stores!
Pros: Stay away from Sit n Sleep
Cons: Do not purchase from this store!
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