I had been to Masa a couple of times, both times I thought the food was sub par. On my third experience the food was awful, my server brought me the wrong order two times, I waited 55 minutes for tapas which was overcooked and they refused to remove from the bill. Management did no seem to care about my experience whatsoever and seemed severely irritated and defensive when I brought this to there attention
I have the opportunity to dine in just about every decent restaurant in Boston due to my profession, and would recommend Taco Bell before I ever mentioned this place to anybody.
Pros: not really many
Cons: rude, discourteous, inexperienced, immature management staff
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