I've been going to my same stylist for years. I was ready for a change and decided to try Estetica Salon. I arrived to my appointment on time and was given a cup of tea and shown where to wait. THIRTY minutes later no one had even been back to update me on what was up. I went to the front desk and found 4 of the people who worked there gabbing away. One checked the computer and said sorry, my stylist wasn't in yet. She offered to have me come back later. That's great! My whole day is booked and I just spent 1 hour of my precious Saturday time driving to and waiting for a stylist to show up. Then the lady offered me a trial size of some hand creme as a gift for having to wait. What a joke! Never going there again! In 8 years, I've never had to wait more than 5 minutes for my old stylist. Back I go to my old stylist. If you like bad customer service, this is the salon for you!
Cons: Horrible customer service
more