When I signed up for the membership I had paid 200$ for enrollment and 9$/month. They get your 1st month and last month dues in advance. They have a 30 day notce period for cancellations. \r
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I had a temperory contract job that I had to travel out of state and was tentatively for 6 months and so I spoke with the manager @ the Campbell location and gave him a copy of my flight itenary and explained him that I don't have the return ticket as I am not sure when it'll get over. He sincerely fwded all the information to the back office for processing and thought if was all fine without any issue. When I called him he told me everything went fine as they haven't called him from the office. \r
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Since I have signed for auto payment, my credit card statement shows that they are charging. So I called the 1 866 no. to talk to the customer service. They weren't even aware that they have a request on file for this. After I told them they dig thru their papers abd say they cannot honor it as they will only hold for medical issues. The other big LIE was that they were about to call me that day to inform abpout the same. The rep was very rude and totally unacceptable. So I decided to cancel the membership with a loss of 200 bucks.. but the info I got was that they'll charge you the following month even after the signed cancellation and then the last month advance that they get will kick in after that. Which means that if I give a signed cancellation on Sep, 25th I still get charged for upto Dec 15th since my billing is on the 15th.\r
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So the service is as cheap as the club. I was sure happy with the people @ the Campbell location, the manager John is very good. But the back office customer service is the worst.\r
Pros: Membership is very reasonable
Cons: Worst customer service at their back office
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