I don't know if Kip is the owner, but if so, yes, as the others said he is rude and stupid. It's too bad because his employees are helpful and knowledgeable. But bottom line, if the owner is an asswipe and you have a problem it is unlikely to be resolved in any reasonable fashion.
Pros: Nice employees, nice selection of food
Cons: crowded parking, Kip is rude
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