I went to this salon several years ago, it was great. Georgia moved from Gadabout and started it and she brought her technique and customer service with her. Unfortunately Spirit is no longer the spa it was.
We send our employees for a spa day for their birthday. Our employee, B, was treated rudely, given a deep tissue massage that left her bruised - even four days later - when she asked for a relaxing massage. Her lunch was a disaster and everyone pointed fingers at the other, finally declaring it to be B's fault. No one wanted to do her shampoo and style, they could be heard arguing in the next room about who HAD to do it. So, her wonderful, relaxing day turned into an ordeal.
Georgia called her later to ""make it right"", but ended up telling B that her spa never receives complaints. Wake up. The employees are dressed poorly and their attitudes are unprofessional. Employees run around with botox injections on their faces on ""botox day"", which is totally unprofessional. Clients coming out might appear that way, but should it really be botox party day for the staff when they're supposed to be serving real customers?
We've just been treated very poorly with no recourse from the owner / manager, so we won't be back and unfortunately we'll be very vocal about that. I can't see how this salon can last with this type of customer service. There are far too many quality spas and quality experiences to be had to spend your time at Spirit.
Pros: good location
Cons: unprofessional, poorly dressed, rude staff
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