I used them for more than a year and finally admitted that I had been throwing my money away. I didn't have too much problem with customer service. All the people I had dealt with were pleasant enough. But I was certainly not getting my $50/month money's worth. They don't service the lawn often enough. And every time they did, it was really superficial. They completely neglected some troubling signs on our lawn and let it get worse and worse. I had to finally call them to bring it to their attention. Then over the period of the next couple of months they sent several people over but nobody had a real clue about what was going on. Whatever they suggested or did didn't help the situation at all. I even got conflicting advices from different service people. I finally terminated their service. My lawn is not doing much better, but at least I am not wasting my money on the useless lawn service!
Pros: pleasant to deal with
Cons: didn't do anything!
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