I have been a member of LA Fitness since 1997 which includes the time prior to LA Fitness purchasing Australian Body Works. My ""home gym"" location is Ansley Mall and I am COMPLETELY over the lack of cleanliness at this location. Despite multiple complaints from myself and several friends, nothing has changed. It only seems to be getting worse. The company headquarters (if you can find their information as it's not listed on their website) is completely unresponsive (I did eventually find it). The problems are mainly:
Locker rooms: Dirty sinks, showers, counter tops, toilets, poor ventilation, broken lockers, trash overflowing from receptacles, dirty floors, watered-down soap in dispensers, paper towels not always available, etc.
Workout Areas: Please clean the mirrors and shampoo the carpet!! Oh, and fix the water fountains - I don't find warm water refreshing.
That said, the staff is always friendly and has a smile when you walk in and usually say goodbye as well. This is a very convenient location for me, but I, as well as many friends are contemplating leaving if things don't change.
Pros: Equipment, location, friendly staff
Cons: Very poor facility maintenance, filthy locker rooms
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