I called them when I broke down on a busy highway only 3 miles out of Alvin. They told me they would be to me in 20 minutes. After 2 hours I called them back and they told me they got a Police call and that takes first place even though the call came in after my call. I asked them how much longer and they said another 1 hour. That was going to be 3 hour total wait and I told them to forget it and I called someone else.
Pros: nothing
Cons: I waited and waited
more