I have been to Mura at least Six times. They have good Sushi not the best in town by any stretch but great atmosphere accounts for a lot. Recently I went with a group of six, which entitles them to an auto 20% gratuity. I am usually a 25-30% guy WHEN EARNED. I think the fact that it was known it would be added regardless spoke to the server who was LAZY, absent, and slow. I may return and if I do and it is with a group I will insist on Grat not be auto added.
Pros: Great Sushi
Cons: Auto gratuity taken for granted
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