First, I encourage CitySearch readers to carefully read the negative reviews on CitySearch. Also go over to Yelp and read the reviews there. I wish I would have read the other reviews on CitySearch and Yelp before I used this company.
I see that Tom-the owner- posted a review below called "Straight Talk." What he says about his limos are true-our limo was clean and there was a no eating policy. And we had a very good driver. However, it's apples and oranges. How clean Baja's fleet is has nothing to do with what all the negative reviews on Yelp and CitySearch are screaming about: overcharges, ethics, and conflict resolution. And the company does not resolve issues even when I calmly call it to question the overcharge. Tom begins to cite other things and deviates from the core issue: price agreed on.
I'll share our experience.
Like the some of the other reviewers here and on Yelp, I got the bait and switch from Baja.
The company and website looks awesome and professional. I talked to Tom who quoted me a great price for a limo and sounded really nice. Then my credit card got charged and it was almost twice what he originally quoted me! I called and left several messages and never got a call back over several weeks.
When I finally spoke to Tom on the phone (after repeated attempts), he said that I was trying to work the system and that he never quoted me that price. That he would be losing money if he offered it for that price. I simply said: "Tom, this is what you verbally quoted me. You should honor it." He then says that he never said that. Like one of the other reviewers mentioned, I wished I had a recording of our conversation. Tom asked whether the riders had a good time. He asked if the Limo was clean. He asked who these other competing companies were. All of which, of course, are irrelevant because that was not my complaint.
The lesson: Get everything in writing.
I did some research and apparently Tom and company has been in business for over 20 years! From the Yelp reviews and CitySearch, evidently I am not the first one this has happened to.
If Baja really cared about resolving conflicts like these, the solution is so elegantly simple: Give people a CLEAR quote in writing and do a pre-inspection and post inspection. Dollar, Enterprise, Budget have this very clear, logical policy.
So the question is: Why does Baja Limo continue to see these negative reviews about the same issues/themes again, and again, and again, yet choose to do NOTHING to minimize customer conflict?
My conclusion: Baja and Tom likes playing the game and can continue to get away with it.
Terrible.
BEWARE and AVOID
Pros: Clean Limo
Cons: Overcharges. Poor conflict resolution.
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