Andrea's is just plain awful! Yes, their selection was very nice, but it is not worth all the nonsense you must go through after. I found the dress I wanted in less than an hour, ordered it, and then paid for it in full.. including the $100.00 rush fee ""just in case"". I ordered my dress 6 months in advance, but the owner convinced me I would need to have it rushed. She told me my dress would be in between June 16-19 and I should schedule my fitting for the end of the first week in July. June 19 came and went with no call from them... then the weekend and three more business days and no call. When I called to check in, I was made to feel like a liar and I made up that the owner told me this June 19 date. I wrote it on my receipt in front of her after I bought my dress!!! My dress was three and a half weeks late and there were no apologies. \r
So far, I was irritated, but I could get over it. They kept pushing back an estimate date of arrival and listed out a ton of excuses. It ranged from ""the company won't give me a tracking order"" to ""i can't get ahold of the company"" to ""we can never tell someone when there dress will be in."" Can you believe that?!?\r
After the third estimated day of arrival came and I was told my dress still was not in, I was so upset! I asked the girl to track my order and tell me where it was. Then the lies and mixed messages really poured in. \r
She told me that my dress actually came in that morning and she needed to look it over, but she was very busy and would need to call me back. I asked her when she would call (I'd been put off enough!) and she said she would in 2 hours. I waited 3 hours and there was no call. i called her back and she then told me that my dress was not there, then it was there but another bride was looking at it, THEN it was that the girl GAVE MY DRESS AWAY TO ANOTHER BRIDE THAT MORNING!! \r
I was completely irrate and told her I was leaving work immediately and wanted to speak with the owner as soon as I arrived. The owner was conveniently ""in a meeting."" The girl said she gave my dress to a bride who happened to order the same style and size as mine. I asked her if her dress was 3 and a half weeks late too?!?\r
I feel awful for that other bride out there as I am sure she was having problems with her order as well! Luckily, her fiance was kind enough to drive my dress back to the store and give it to me.\r
I told the girl that I wanted at least my $100.00 rush fee returned to me for my dress being so late and such a huge hassle. And turst me, I made sure the party upstairs heard about the horrible service I had from them.\r
The owner finally did call me back and absolutely refused to offer the refund and offered a half-hearted apology instead. Big deal. \r
Andrea's Bridal offered me the WORST experience I could have imagined. For your own peace of mind, PLEASE do not go there! The owner is a mess and clearly cannot run her business. I hope karma comes back to her.\r
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Oh, and she also convinced me to get a dress an extra size up ""just in case."" I'm 5'6"" and 135lbs and she told me I needed a size 12. My seamstress had to take in nearly 4 inches to make it actually fit me! I feel like the owner takes advantage of first time brides and is truly a lousy person! After reading other online reviews, I can't believe she is still in business!\r
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The morale of the story.... Do not trust Andrea's Bridal.
Pros: loved my dress once it actually came in
Cons: EVERYTHING ELSE
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