First time in...not even a nod that we existed so we left. Second time...we said lets try again - they have a good selection. Got a good great sales pitch with promises that they had best prices around. OK... went back by myself...chose the style handles I wanted (by myself)...waited patiently while Raul finished with client... got pricing and assurance he would email firm quote next day. Never got an email despite 3 calls and emails asking... could never get thru on phone- only answer machine. (Message is misleading...only a one guy operation...leads you to believe there are other people there to help...there isn't) Finally got thru to a different person 4 days later that quoted me extremely different prices. I asked how could they be so different...all he said was ""I don't know..."" Went in to see Raul myself and ask what the deal was...only got vague answers...couldn't even look me in the eye or apoligize for not getting back. Got argumentative and asked what I didn't understand. Excuse me? Maybe our ""total"" of only several hundred dollars wasn't enough to get any service. Their final pricing was higher than ANYONE around. Snyder Diamond beat them.... Stay away unless you just want to be frustrated or have a jillion dollars to get their attention. Will shop them for styles and model numbers (without their assistance) then take my business elsewhere. (Actually then went across the street to Contempo Tile and got great service and great prices on tile there).. Said what we needed to hear to get us back...and then couldn't follow thru with even a courteous return call saying they had mis-quoted. They also said they liked having an appt to set aside time...well...how can you make an appt when they don't answer their phones or return the messages they received??? Can't support a mentality like that.
Pros: Big Selection
Cons: Can't get a straight answer or call back
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