SONY Listens.\r
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Part of our reasons for purchasing a Sony laptop VAIO last year was based on Sony’s reputation for excellence in product and customer service. Our recent experience has proved so. Hank LeClair (Executive Consumer Affairs) has been persistent in ensuring our customer satisfaction. He was able to offer us an alternative option, which met our expectations. As Sony customers we are very happy with our investments in its quality products and thanks to its outstanding employees we can always count on a positive consumer experience. \r
Pros: customer service and products
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