Never ever do business with Alpha DTV! They came out with tube after I called Samsung, pressed screen repeatedly until a rectangle box impression appeared and indicated damage to unit who prompt them not to honor warranty. 2 young punks then walked out with Samsung tube that would have repaired my TV. \r
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Alpha DTV repeatedly indicated they could view pictures and Alison is clearly a dishonest, poor service person. When you call custome service, Alison will be sure to make sure you have an unpleasant experience.\r
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If Samsung recommends Alpha DTV, demand another vendor if you want to avoid disappointment, unnecessary stress and run arounds.\r
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Pros: None to mention
Cons: Run around, poor service & incompetence
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