pay no attention to ""mercurman""'s scathing, half-thought out review. \r
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I have been an employee of comcast for years, let me tell you some inside info to shed some light on Comcast and how they do business.\r
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* comcast has NO contracts. you are allowed to change or cancel your services at ANY time. Unlike most all other cable/internet/phone companies, you are not required to sign a contract and forced to keep services or pay a price that doesnt work for you. \r
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* when your introductory promotion rolls off, your allowed to change services to lower your price or upgrade to qualify for another promotion. Sometimes even if you have a promotional price for services, you can change to a different promotion or get ""specials"" for additional add-ons (premium channels, higher speed internet) even if you already have a promotion! This obviously is subject to availability and qualifications. \r
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*comcast has a 100% money back guarantee for the first 30 days. Dont like it, want to change it, something comes up? if you change your mind or cancel within the first 30 days you'll get all your money back. Guaranteed. \r
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bottom line: you get to choose what you pay. Get the service that works best for you at the price that works for you. Can change it at any time. You are the customer, and you get to decide what services you want at the price that works for you. you are never locked into anything you dont want. \r
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Mercurman wrote a poor, thoughtless and unintelligent review. Of course, Comcast isnt for everyone. But obviously we tried to make it right by offering him an additional promotion after his first rolled off to make up for the difference in price. He also wasnt forced to keep the service at 24.99, he could have gotten all his money back by returning the modem back. In my honest opinion as an employee, what he describes doesnt match up at all to our actual company policies. Firstly, there is no direct number for any of our local office's. Only employees can directly contact local offices. Secondly, we cannot add on his promotion until he actually picks up the modem in person at the office. What it sounds like is he went into the office AFTER the promotion expired and was no longer available. If we told him we couldnt do the 19.99 promotion, its because we really cant. If the promo was still available, a supervisor could very easily add on the correct price. We record all calls that are made. We very regularly pull past calls to verify the promotion offered is applied to the account every time a customer calls in with something different on their bill. Obviously, if we promised it and its available, were going to fix it. Plain and simple. \r
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