Signed on after a 3 week trial program. Promised 1:1 training and a ""program"". Within 4 weeks, all staff terminated due to sexual harrassement charges. Replacement staff (mostly kids) cared less about keeping up with the promises made by sellers. They were too busy trying to hook up with members of the opposite gender...Seen time after time from both the male AND female attendants. Appoinments for 1:1 were NOT maintained, No programs were ever provided. Equipment over a 2 1/2 yr time frame was in fair condition, much of the padding and protective coverings are in poor condition. Notified Corporate, and received one phone call back from ""the new manager"" who is gone more than here, and is of course the only person who can assist us. \r
The only way to cancel the contract is through death, moving over 25 miles from the facilitiy, or with medical reasons. Have read article after article in the T.U. how folks were helped out of their contracts, This of course AFTER we signed up, and because we tried to use the facility and obtain the services, we were not eligible for a refund attempt.... \r
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Ballys at Crossgates stinks...The facility, the staff the corporate offices. \r
I would NOT give this particular facility even a 1 star Rating. IT is NOT worth it. \r
Pros: located in the mall- other things to do but come here
Cons: dirty equipment, staff who could care less
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