The staff is rude and incompetent! They towed my vehicle to their yard on a Sunday and were supposed to take it to the body shop Monday morning. That did not happen. I had to call everyday. They finally got it to the body shop Wednesday afternoon but it was the wrong vehicle! Once again we had to hound them to take OUR vehicle to the body shop. They became very defensive instead of apologetic for their mistake. Tina refused to tell my husband the status of the situation then hung up on him when he demanded to know exactly where our car was. He called back and spoke with the owner Lance Hight, who started cursing at my husband. Lance told my husband he would “take care of him” and threatened to have the car impounded just to stall the insurance claim. They only reason we even used them was because The Town of Flower Mound and State Farm both have contracts with them and that is who arrived to the scene…We have filed a complaint at City Hall and we are petitioning to have the contract revoked. We also notified State Farm of their actions, which could be considered insurance fraud by purposely withholding the vehicle. My husband also filed a report with the police department regarding the owners threats that pertained to both physical harm and property damage.
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