As you read our experience below, keep in mind after being a homeowner for over 20 years, we've never filed a bad complaint against a company. It took Twin Cities Appliance Repair and the horrible experience with them for us to take the trouble to list this. We don't want anyone else to experience what we did.
Maytag Service Center (also known as Twin Cities Appliance Repair Center Inc.) has been the single most horrific repair service experience we have ever had in our lives. Our brand new refrigerator (only 2 months old) stopped working. We called the manufacturer because it was still covered under the manufacturers' warranty, and they contracted with the Maytag Service Center to come out and fix the fridge. Maytag Service Center came out multiple times to try and fix the fridge. None of the repairs worked. The repairperson left our home after each repair and did not stay to ensure the fridge was cooling and working. Instead, the repairperson told us to wait until the next day to call again and schedule another repair visit. After several repair attempts and calls to the manufacturer (Samsung), Samsung agreed the fridge was beyond repair and should be designated as 'unrapairable/a lemon'. Samsung asked the Maytag Service Center to email or fax them paperwork outlining the multiple repairs and a statement that the fridge was beyond repair. The owner of the Maytag Service Center (Tim) refused to send that information, even though his repairperson in our home admitted the fridge was a lemon, Tim would not state in writing to Samsung that the fridge was unrepairable - his reason: because he would lose his status as an authorized Samsung appliance repair company. It was because of money - rather than help us in our time of need (do you know what it is like to go for over two weeks without a fridge?!), he decided his ability to make money from Samsung with future repair orders was more important to him. We will never recommend this company to anyone and I couldn't stress enough how much I think everyone in the Minneapolis/Saint Paul area should avoid this company at all costs. This company does not value customer service and helping out customers in need. Their main objective is to make money, and they don't care what happens to customers in their pursuit of it.
Pros: None - Steer clear of this company
Cons: No regard for thier customers
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